This Privacy Policy describes how Hotells collects, uses, and protects your personal information when you use our services. We are committed to protecting your privacy and ensuring transparency about our data practices.
Information We Collect
Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and hotel property details
- Guest Information: Guest names, room numbers, and communication preferences when using our service
- Communication Data: Messages, service requests, and other communications sent through our platform
- Payment Information: Billing details processed through secure third-party payment processors
Automatically Collected Information
When you use our services, we automatically collect certain information:
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: How you interact with our services, features used, and time spent
- Log Data: IP address, browser type, access times, and pages viewed
- Location Data: General location information (with your permission) to provide location-based services
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Personalize your experience and provide relevant content
- Comply with legal obligations and enforce our terms
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our services, subject to confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users
- With Your Consent: When you explicitly authorize us to share your information
- Protection of Rights: To protect our rights, property, or safety, or that of our users
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit (TLS 1.3) and at rest (AES-256)
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Secure data centers and infrastructure
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at hello@hotells.app.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use information about you. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Last updated: January 18, 2026
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: hello@hotells.app