At Hotells, we take security seriously. We implement industry-standard security measures to protect your data and ensure the safety of your guests' information.
Data Encryption
All data transmitted between our applications and servers is encrypted using TLS 1.3 (Transport Layer Security). This ensures that any information sent over the internet is protected from interception and tampering.
Data at rest is encrypted using AES-256 encryption, providing strong protection for stored information including guest communications, service requests, and account data.
Authentication & Access Control
We implement secure authentication mechanisms to ensure only authorized users can access the system:
- Multi-factor authentication (MFA) support for staff accounts
- Secure password policies with complexity requirements
- Session management with automatic timeout for inactive sessions
- Role-based access control (RBAC) to limit access based on user roles
Infrastructure Security
Our infrastructure is built on secure cloud platforms with the following security measures:
- Regular security audits and vulnerability assessments
- Automated security monitoring and intrusion detection
- Regular security patches and updates
- DDoS protection and rate limiting
- Secure backup and disaster recovery procedures
Data Privacy & Compliance
We are committed to protecting your privacy and complying with applicable data protection regulations:
- GDPR compliance for European users
- Data minimization - we only collect data necessary for service delivery
- Regular privacy impact assessments
- Clear data retention policies
- Right to data deletion and export
Third-Party Services
We carefully vet all third-party services and integrations to ensure they meet our security standards. We only work with vendors who:
- Maintain industry-standard security certifications
- Have clear data processing agreements
- Comply with relevant data protection regulations
Incident Response
In the event of a security incident, we have procedures in place to:
- Quickly identify and contain security threats
- Notify affected users in a timely manner
- Conduct post-incident reviews and implement improvements
- Work with security researchers through responsible disclosure
Security Best Practices for Users
We recommend the following security practices:
- Use strong, unique passwords for your account
- Enable multi-factor authentication when available
- Keep your mobile apps updated to the latest version
- Be cautious of phishing attempts and suspicious links
- Report any security concerns to our team immediately
Security Updates
We regularly update our security practices and will notify users of any significant changes. This page is updated periodically to reflect our current security measures.
Last updated: January 18, 2026
Contact Us
If you have any security concerns or questions, please contact us at:
Email: hello@hotells.app